SANDRIENA KIM COUTURE offers the following Store Policy:

We will accept exchanges within 14 days of receipt. Sale of discounted items is final and can only be exchanged for a different size if we have the item in stock, so please send the correct size and choose your style carefully. In order to continue offering clients the most complete collection along with numerous sizes and a competitive price, we do not issue any refunds.

All exchanges must be authorized by a member of our staff prior to sending the item back. All unauthorized exchanges will be refused upon receipt. We will be providing you with an authorization number that must be indicated on the parcel along with the word RETURN. All customers must include their name, email address and the style Number, Number of the item(s) they wish to receive in return inside the parcel.
Please note, the returned item(s) must not be worn, altered or washed and returned with all tags still attached.

Return address:

Exchanges shipped from the USA:

All exchanges shipped from the United States must be shipped via UPS and FedEx and NOT a private company. SANDRIENA KIM COUTURE is not responsible for any fees encountered due to the customer’s failure to comply with the stated policy.

Exchanges shipped from outside the U.S.A:

All exchanges shipped from outside America must be shipped via the post office, UPS and FedEx and NOT a private company. SANDRIENA KIM COUTURE is not responsible for any fees encountered due to the customer’s failure to comply with the stated policy.

Item Availability

Despite our continuing efforts in adjusting the website merchandise with our stock, there will occasionally be some items that appear on the website that are out of stock. If this occurs, a member of our team will immediately contact you via email to notify you. The client will then have the option to switch the purchased product or to get a refund.

Forgot Your Password?
Your account password can easily be changed if forgotten. You must first click on “My Account”. Once you’ve accessed the page, click on “Password forgotten? Click Here”. Once completed, enter your email address and you will automatically receive a new password to your email account.

Payments
We accept all major credit cards. When an order is placed on our website, your financial information is never shared with the merchant.

Sales Tax
All orders at our store are not charged any sales tax.

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